India International Times Latest Business News from India
In an effort to provide quick services and responses to Indians abroad and in the country for passport and other services, the Ministry of External Affairs has launched “Twitter Seva” platform, enabling the quick resolution of grievances.
In the past two years, External Affairs Minister Sushma Swaraj often used Twitter to help Indians who’re caught in difficulties abroad. Now, the Twitter Seva will monitor the complaints throughout the day and night to provide help from local Indian embassy or regional passport office.
The service was launched by Minister of State for External Affairs VK Singh. Ministry spokesman Vikas swarup said the twitter Seva will act as “an umbrella platform” of all Ministry-affiliated Twitter handles. VK Singh said it would offer new frontiers in the use of digital technology for citizen engagement.
Twitter Seva will bring about 200 social media handles, including those of 198 Indian Missions abroad, 29 Regional Passport Offices and 8 other handles such as @MEAIndia, @Indiandiplomacy and @MEAQuery — all under one platform. Swarup said the enhanced, timely and transparent manner will now take the ministry to “a new leap forward.”
The launch of Twitter Seva service was first launched by the commerce and industry ministry in april, by the Telecom Ministry in August and now the External Affairs Ministry.
