Dark Side of Gig Economy: Ola, Uber, and Porter Provide Poor Working Conditions for Workers, Slams Report

Ride-hailing giants Ola and Uber, along with logistics company Porter, offer poor working conditions for gig workers, according to a report released on Tuesday.

The report by Bengaluru-based Fairwork India highlights the concerning labor standards within India’s platform economy, stressing the urgent need for improvements in the working conditions of gig workers.

The report reveals that many drivers are trapped by the promises made by platforms like Ola and Uber, facing shifting customer behavior and impersonal support systems.

Natarajan, a 44-year-old veteran driver from Chennai, likened these companies to “vittal poochi” (winged termites), which lure drivers with enticing promises but fail to deliver on them. Drawn by Ola’s offers, Natarajan became a driver for the company in 2017 but soon witnessed a decline in benefits.

“Once the companies gained our trust, they started reducing the offers and opportunities they initially provided,” Natarajan explained. “But now we’re stuck; it’s nearly impossible to step outside of Ola or Uber and start our own independent taxi services.”

He also noted that the rise of these platforms has influenced public behavior, making it difficult for drivers to operate outside their ecosystem. Features like “constant tracking and emergency support” have won the public’s trust, making these platforms seem safer than traditional cab services.

Additionally, Natarajan pointed out that automation has made it harder for drivers to raise concerns. “The automated AI responses feel detached and uncaring. They always say, ‘We will take this into consideration,’ but nothing changes.”

The report was based on interviews with 440 workers from 11 platforms in five cities. It evaluated the platforms based on five key principles: fair pay, fair conditions, fair contracts, fair management, and fair representation.

The platforms assessed included Amazon Flex, Bigbasket, BluSmart, Flipkart, Ola, Porter, Swiggy, Uber, Urban Company, Zepto, and Zomato, which offer location-based services across various sectors such as personal care, logistics, food delivery, and transportation.