The National Highways Authority of India (NHAI) has barred M/s Riddhi Siddhi Associates from participating in its ongoing and future tenders for one month and imposed a penalty of ₹15 lakh following an incident of alleged misconduct involving the agency’s personnel and road users at the Bijwasan Fee Plaza.
The incident occurred on November 5, 2026, at the toll plaza located on National Highway 248BB. The authority announced the disciplinary action on November 11, citing the agency’s failure to ensure appropriate conduct among its employees.
NHAI Issues Show Cause Notice for One-Year Debarment
In addition to the one-month debarment and financial penalty, NHAI has issued a show cause notice proposing a longer restriction against the agency.
The notice proposes barring M/s Riddhi Siddhi Associates, along with its owners and directors, from participating in future NHAI tenders for one year.
The proposed one-year debarment has not yet been imposed and remains subject to the show cause proceedings.
NHAI has also instructed the agency to hand over operations at the Bijwasan Fee Plaza to a new collection agency on November 14, 2026.
Agency Held Responsible for Conduct of Toll Plaza Personnel
According to NHAI, the contractual agreement places responsibility on user fee collection agencies to maintain discipline, ensure proper supervision, and regulate the behaviour of personnel deployed at toll plazas.
The authority stated that the November 5 incident demonstrated a serious failure by the agency to meet these contractual obligations.
The agency was expected to ensure that its employees maintained appropriate standards of conduct while interacting with national highway users.
NHAI cited the incident as grounds for imposing the financial penalty and restricting the agency’s participation in its tendering process.
NHAI Reiterates Zero-Tolerance Policy on Toll Plaza Misconduct
Following the disciplinary action, NHAI reaffirmed its commitment to providing a safe and secure commuting experience for people travelling on national highways.
The authority stated that it maintains a zero-tolerance approach towards misconduct and indiscipline at toll plazas.
The action against M/s Riddhi Siddhi Associates includes an immediate one-month tender restriction, a ₹15 lakh penalty, and a proposed one-year debarment, while the transfer of toll collection operations is scheduled for November 14.
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